Processing Officer | Contract | Bank

Jobs scopes

• Merchant On-boarding & Maintenance
• Prepare Input forms & work orders
• Checking of merchant account creation/maintenance in Bank system
• Filing, archiving & retrieval of merchant files/documents
• Handle Giro form & Cheques from Merchants
• Submission of files & monthly reports
• Handle Functional emails from Merchants
• Handle office stationery order
• Handle & distribute incoming fax & mail, and courier bags
• Account Receivables & Payables & Reporting
• Liaise with Merchants, Business Support & Vendors on invoice payables & receivables.
• Issue invoices for receivables (e.g. Annual fees, terminal riding fees, transaction fees etc)
• Issue payment advices for payable (e.g. Terminal rental & maintenance fees, courier charges, archival cost etc)
• Prepare & submit periodical Associations reporting
• Liaise with Merchants, Merchant Sales team, Merchant Servicing, Payment Gateway service providers & Vendors for merchant setup, including:
• New Merchant Account creations (including new outlet) Terminal installations, Additional Terminal requests, Terminal Upgrading and Terminal Programming
•  Work Order endorsements
• Temporary Terminal requests (for road show/sales events)
• Liaise with Merchants, Merchant Sales team, Merchant Servicing, Vendors for merchant account maintenance, including:
  • Change of company name, address, payment cap, Discount Rate etc
  • Merchant Closure & Terminal Retrievals
  • Giro rejects account maintenance & payment
  • Monthly Sales adjustment

Job requirements

• Diploma or Degree in banking, management, accounting, and any related discipline
• Min. 2 year of experience in financial institutions, with proficient in merchant services
• Knowledge, rules and regulations would be a plus
• Good communication & problem solving skills
• Proficient in Microsoft office especially Microsoft Power Point and Excel